Frequently Asked Questions
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States and It’s territories. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Tracking Information is provided with every order. Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
What is your return policy? Game Factory keeps it simple. Return or exchange anything hassle-free 100 days after purchase. Yes really 100 Days!
Request a return for any reason. Ordered wrong size, faulty goods, or the item was not as expected. Game Factory will exchange it or give you your money back!
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
How long Do I have to return an Item?
How long Do I have to return an Item?
100 Days! Game Factory keeps it simple. Return or exchange anything hassle-free 100 days after purchase. Yes really 100 Days!